Refund policy
Returns, Refunds & Subscriptions
We want you to be completely satisfied with your AAYU experience. If something’s not quite right, we’ll make it right. Here’s how returns and refunds work:
Non-Subscription Purchases
Bought AAYU and didn’t love it? You can request a refund within 30 days of delivery.
- The product is unopened and sealed → We will initiate your refund and share instructions to ship the product back to us. Please note: we do not provide prepaid return labels for US or CA orders.
- The product is opened → It is yours to keep! We are happy to offer a refund if it is your first purchase of a non-subscription product. A small return processing fee applies to US and CA orders.
Original shipping, handling, and package insurance costs are not included in any refunds.
Subscriptions
You can manage your subscription at any time through your account. If an upcoming order has already shipped, any changes will apply to your next delivery. We cannot provide refunds for orders that have already shipped. You can proceed with a return request within 30 days of delivery.
- The product is unopened → We will initiate your refund and share instructions to ship the product back to us. Please note: we do not provide prepaid return labels for US or CA orders.
- The product is opened → It is yours to keep! We can offer store credit for all first time subscription purchases. A small return processing fee applies to US and CA orders.
Original shipping, handling, and package insurance costs are not included in any refunds.
To start a return/refund, you can contact us at hello@aayuscience.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.